Frequently asked questions.

Monthly plans start at $750 a month (Starter), with Growth at $2,000, Scale at $2,700 and Unlimited at $3,500; all four are on markstudios.com/pricing. A single video depends on how much footage you send, the finished length, the style (motion graphics, captions, b-roll) and the turnaround you need, because two 10-minute videos can take very different amounts of work. Get an exact, itemized quote in about two minutes at start.markstudios.com; custom scopes are always quoted in writing before work starts. To see what each plan includes, compare the monthly plans side by side.

Both. Ongoing monthly work includes a style sheet for your channel and a direct line to Mark (the Scale plan adds a priority queue), on monthly plans at $750, $2,000, $2,700 or $3,500 (Unlimited) a month (markstudios.com/pricing); larger volumes are quoted. Plans are billed in advance each month, with no minimum term.

Yes. Stripe, credit card, PayPal, ACH, and wire transfer accepted. Card data never touches our servers — payments are processed by PCI-compliant providers. Invoices and receipts on file. See our trust page.

One-off projects: paid up front at checkout, or on quoter orders of $1,500 or more, 50% at checkout and 50% when your first draft is ready. Monthly plans: billed in advance each month until you cancel. We accept Stripe, ACH, wire, and PayPal. Custom terms quoted for enterprise engagements.

Standard delivery is 5–7 business days from a complete brief and footage. Expedited delivery is available when you need it sooner, and how fast depends on the project and your budget. The dates we quote on day 0 are the dates we hit, because we track every project against a published delivery schedule.

Instant quote → brief & footage handoff → first cut → revisions → final delivery. No call needed. Full breakdown on our how it works page.

Every deliverable includes 3 revision rounds within the agreed scope, set out in your project Order. Material scope changes (new footage, restructured deliverable, additional use cases) are quoted as additional work so we don't quietly absorb them.

Yes. Rush delivery is available at checkout, priced per rushed item and quoted upfront in writing, so you know the exact surcharge before you pay. Which speeds are open depends on capacity that week: some weeks we can turn a 10-minute YouTube edit in 48 hours, some weeks we can't. On a plan, each deliverable is due within 7 business days of your footage landing, and the Scale plan adds a priority queue.

Editing: Adobe Premiere Pro, After Effects, DaVinci Resolve, Final Cut Pro, Apple Motion, CapCut. Review & files: A private download link (Google Drive on request). Comms: Email, WhatsApp, or iMessage. We can adapt to Slack or Frame.io if your team already uses them, but it's not the default.

Yes. We study reference videos you provide and match cadence, color, and motion style. Your style, brand and recurring assets go into a style sheet, and every project runs through Mark.

Yes. We have a standard mutual NDA we'll sign at no charge for any client that requests one — usually within one business day. Custom client NDAs are reviewed case-by-case (we may decline overly burdensome ones, but we'll always tell you upfront so you can decide whether to use ours instead). Either way, we operate under NDA-by-default standards even when no document is signed: we never share unreleased client work without permission.

You own the final delivered files (MP4, MOV, JPEG, PNG, etc.) on final payment. Video project files (Premiere, After Effects, DaVinci Resolve or Final Cut Pro) aren't handed over. Layered design files are an optional paid add-on, requested before the project starts and confirmed at quoting. We retain source files internally for 24 months so revisions stay possible. Full details in our Terms of Service.

Yes. By default we may display delivered work in our portfolio. If you want a non-disclosure carve-out, just say so in writing and we will not publish or reference the project externally.

Trusted cloud storage and our own drives, under access controls. Only Mark Studios can access your files. Files retained for 24 months after delivery and deleted on request earlier. Encrypted in transit.

Mark Santos (founder) is based in Palm Beach County, Florida, USA, and you work with him directly. We work asynchronously with overlap windows in your timezone, and we also film and photograph on site in Palm Beach, Broward and Martin counties.

Yes. Every project runs through Mark, and your style, brand and recurring assets go into a style sheet, so your second project will already feel more "yours" than your first.

Mark Santos. You work with him directly from brief to delivery, and no juniors learn on your footage. See our trust page.

If a v1 misses the agreed scope, we make it right until it meets it, as the terms set out — that's a miss, not a scope change. If after revisions you're still not happy, we'll go back to the brief with you in writing to find the disconnect. We've delivered 8,000+ projects and we'd rather make it right than ship a video you don't love.

Yes — thumbnails are part of our Design & Branding service. We work in concept-first templates so you get options before final art.

Both. We have a dedicated YouTube Strategy & Growth service for channel audits, content strategy, retention optimization, SEO, and packaging.

Both. We work with individual creators (YouTubers, podcasters, coaches) and with brands and agencies (DTC e-commerce, B2B SaaS, marketing agencies, course creators). The workflow is the same — only the brief differs.

Absolutely. Many creators run long-form plus Shorts from the same footage, and we structure the workflow so one shoot powers both at once. See our repurposing playbook.

Yes — through our Content Localization service. Translation, dubbing and subtitles: English, Spanish and Portuguese are reviewed directly, other languages with AI-assisted QA or an outside native reviewer.

Two ways: (1) get an instant, itemized quote at start.markstudios.com, or (2) send a brief through our contact form at markstudios.com/contact. We respond within one business day with a quote and timeline.

A paragraph + 2–3 reference videos is enough. We have a structured brief template you can use, but a Loom + a few links works too. The single most important thing is the reference videos — they tell us pacing, tone, color, and energy faster than any document.

Probably yes if: you publish weekly or more, you care about quality more than the cheapest possible price, you want a partner not a vendor. Probably no if: you need same-day turnaround on every video, your budget has no room for a professional editor, or you want unlimited revision rounds for a flat fee. See how we compare with other options.

5–7 business days from when we have everything we need (footage, brief, references), for any format — long-form, short-form, ads. Standard delivery is 5–7 business days. Expedited delivery is available as a paid add-on at checkout, quoted upfront.